1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To meet the cancellation deadline, simply notify us before the 14-day period has expired.
2. Sealed Products
Because trading card products (booster packs, boxes, blind bags and bundles) have randomised contents, sealed products must be returned unopened and in their original condition to qualify for a full refund. If a sealed product has been opened, we may make a deduction from your refund to reflect the loss in value, or decline the return, as opening the packaging reveals the randomised contents and cannot be resold as new.
3. Singles & Graded Cards
Individual cards and graded slabs may be returned within 14 days of receipt provided they are returned in the same condition as sent, in their original sleeve/holder/case. Please contact us before returning a card so we can advise on safe packaging.
4. How to Start a Return
Email us at [returns@email.com] with your order number and reason for return. We will confirm the return address and any relevant instructions. Please do not send items back without contacting us first.
5. Return Shipping Costs
Unless the item is faulty, damaged, or incorrect, you are responsible for the cost of returning the item to us. We recommend using a tracked service, as we cannot be responsible for items lost in transit back to us.
6. Refunds
Once we receive and inspect your return, we will process your refund to your original payment method within [5–10 working days]. Original delivery charges are refunded only if the entire order is being cancelled and the return is not due to a change of mind on part of the order.
7. Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact us within [48 hours] of delivery with photos of the issue. We will arrange a replacement, exchange, or full refund including return postage costs, at no expense to you.
8. Non-Returnable Items
For hygiene and authenticity reasons, opened sealed products, and any item not returned in its original saleable condition, may not be eligible for a refund unless faulty.