1. Cancelling Before Dispatch
If you wish to cancel your order before it has been dispatched, contact us as soon as possible at hello@otftcg.co.uk with your order number. If we haven't yet dispatched your order, we will cancel it and issue a full refund.
2. Cancelling After Dispatch
If your order has already been dispatched, we are unable to cancel it. Instead, you may refuse delivery or return the item to us once received, following our Returns & Refunds Policy.
3. Statutory Right to Cancel
Under the Consumer Contracts Regulations 2013, you have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason (subject to the conditions for sealed products described in our Returns & Refunds Policy). To cancel, notify us in writing (email is fine) within this period.
4. Pre-Order Cancellations
For pre-ordered products, you may cancel free of charge at any time before the product ships. Once a pre-order has shipped, standard return conditions apply.
5. How Refunds Are Issued
Refunds for cancelled orders are issued to your original payment method within [5–10 working days] of confirming the cancellation.
6. Contact
To cancel an order, email hello@otftcg.co.uk with your order number and the reason for cancellation.