1. Dispatch Times
Orders placed before [2pm GMT] on a working day are typically dispatched the same day. Orders placed after this time, or on weekends/bank holidays, are dispatched the next working day. During high-demand periods (new set releases, sales) dispatch may take up to [2 working days].
2. Delivery Options & Costs
- Standard UK Delivery (Royal Mail Tracked 48): [2–4 working days] — £[X.XX], free on orders over £[50]
- Express UK Delivery (Royal Mail Tracked 24 / DPD Next Day): [1–2 working days] — £[X.XX]
- International Delivery: [5–10 working days] — calculated at checkout based on destination and weight
All delivery estimates are working days from dispatch, not order date, and are not guaranteed delivery times.
3. Order Tracking
You will receive a shipping confirmation email with tracking information once your order has been dispatched. You can also check order status via your account or the tracking link provided.
4. Packaging
All sealed products and cards are packed with card-safe protective materials (rigid mailers, bubble wrap, or boxing) to minimise the risk of damage in transit.
5. Failed or Delayed Deliveries
If your order has not arrived within the estimated delivery window, please contact us at [contact@email.com] before opening a dispute with your payment provider, so we can investigate with the courier.
6. Lost or Damaged Parcels
If your parcel arrives damaged, please take photos of the packaging and contents and contact us within [48 hours] of delivery. If a tracked parcel is confirmed lost by the courier, we will arrange a replacement or refund once the courier's investigation is complete.
7. International Customs
For international orders, you are responsible for any import duties, taxes, or customs fees charged by your country. These are not included in our shipping costs.